Terms of Service

1. Who you are contracting with

WPRAISER is the trading name of Raul Manuel da Silva Peixoto, entrepreneur individuel (EI), registered as Peixoto Raul, SIREN 928 982 909. Our business address is 33 avenue Philippe-Auguste, 75011 Paris, France. Contact: [email protected] or our contact form.

This version applies to new contracts accepted from 30 September 2026; previously accepted contracts retain their applicable terms and statutory rights. These terms apply to direct purchases from WPRAISER by businesses and consumers worldwide. A consumer is an individual acting outside their trade or profession. Mandatory consumer rights apply regardless of the payment method chosen. Our Privacy Policy explains how we use personal data.

2. Services, quotes and orders

We offer managed hosting, website migration and maintenance, malware removal and security work, performance optimization, software and WordPress development, consulting, and WP Raiser software licenses and related online services. The product description, selected plan and accepted written quote define what is included, technical requirements, site or usage limits, price, billing period, milestones and delivery schedule.

Public service prices are starting prices or plan prices as indicated on the pricing page. Bespoke work is quoted at a fixed project or milestone price, or at an expressly agreed hourly rate. Additional work, third-party purchases and scope changes require your approval before we charge for them. Creating an account does not by itself order a service or authorize unspecified charges.

Request work through our contact form or account support. Your contract begins when you accept a quote or order and these terms. Quotes may cover fixed-price work, prepaid milestones or hourly blocks, or recurring services. Each quote states the scope, price and delivery schedule. We provide a copy of your accepted order and terms by email or download. Any specifically agreed terms take precedence, subject to mandatory law.

3. Prices, payment and security

We accept euros (EUR, €) and US dollars (USD, $). Website accounts with a billing country in the European Union use EUR; other billing countries use USD. The currency, taxes, total due and any recurring billing interval are shown before you commit. Your payment provider may apply its own currency-conversion charges. The tax treatment and any VAT due are stated on your quote, checkout and invoice.

Services require prepayment or the initial payment agreed in the quote. Where work is divided into milestones, each milestone is prepaid before that stage begins. A single invoice may cover several agreed stages. Hosting is prepaid for 30 days or the different period stated in the order.

Stripe, PayPal and Revolut handle website payments. Where you expressly authorize automatic renewal, Stripe or PayPal collects it under their subscription, or, for Revolut card payments, Revolut stores your card and we charge it for each renewal at the stated amount and interval until you turn renewal off. If you choose to save a card with Revolut for your own later purchases, Revolut stores it. Payment methods offered on an invoice depend on availability. We start the agreed work after the required payment is confirmed and we have the access and information needed.

Card details are entered through the selected payment provider's secure payment flow. We do not store full card numbers or card security codes, and you should not send them through messages or support tickets. We receive the payment references and status needed to manage your purchase.

Agreed interest on overdue amounts: unless a different lawful rate is expressly agreed in the applicable quote, contract, order confirmation, invoice, debt acknowledgment or repayment agreement, overdue amounts bear simple interest at 0.50% per month, calculated daily on the outstanding principal using the monthly rate divided by 30, without compounding.

Partial payments are applied first to accrued interest and then to outstanding principal, unless mandatory law requires otherwise.

This agreed rate applies to amicable repayment and collection arrangements. If formal legal proceedings become necessary, the creditor may claim any statutory, commercial, judicial or other interest and recovery costs available under applicable law, without duplicate recovery for the same period and payment delay.

Mandatory rules on interest rates, their commencement and calculation, and recovery costs apply whenever legally required, whether or not proceedings have begun. Where Article L. 441-10 of the French Commercial Code applies, the agreed late-payment penalty rate cannot fall below three times the applicable legal-interest rate; absent a valid agreed rate, the statutory formula is the relevant European Central Bank refinancing rate plus ten percentage points. The statutory €40 recovery indemnity and any justified additional recovery costs apply only where legally due. The 0.50% rate stated above is agreed contractual interest, not a statement of the French statutory rate.

4. Delivery Policy

Our services and software are delivered electronically; no physical goods are shipped and no shipping charge applies. The accepted quote or order states the delivery date or period. One-time technical work commonly takes a few days to a week, but the confirmed schedule for your project governs. If no period has been agreed for a consumer order, we perform without undue delay and within the applicable statutory deadline, normally no later than 30 days after the contract is concluded.

WP Raiser: after payment confirmation, your license and available download or activation details are made available through your account. Install and activate the plugin on the permitted number of compatible WordPress sites. Activation, downloads and updates require the connections described in the product documentation.

One-time services: we complete the agreed work or provide the agreed files or report, then notify you through your account or the agreed channel. Milestones are delivered separately. Malware cleanup includes the 30-day repeat-cleanup guarantee in section 10. Other agreed obligations continue after the initial delivery.

Managed hosting and ongoing services: we arrange the infrastructure, configuration, migration and access described in your quote. The service start date and prepaid coverage period are confirmed with you. Resources, region, included maintenance, backup schedule and any response-time commitment are those in your selected plan or quote.

Please provide accurate instructions, lawful access and timely approvals. If missing access, additional findings or another dependency affects delivery, we explain the impact and agree a revised schedule. A delay does not remove a consumer's right to require performance or terminate and obtain a refund where the law allows. If we cannot supply an ordered service, we inform you and refund the unprovided portion, without limiting any further statutory remedy.

5. Hosting, maintenance and customer responsibilities

WPRAISER supplies and manages the hosting service. We select suitable cloud and infrastructure providers and may change them while maintaining the agreed service and respecting the agreed data location. Europe is the default region unless another available region is agreed. Hosting and backup regions may differ if you choose that arrangement. Backup retention is specified in your plan or quote and may be up to 90 days.

You retain ownership and responsibility for your website content, its lawful use, access permissions and your own data. Keep independent copies of important information. You are responsible for website, plugin and theme updates unless your maintenance agreement assigns those tasks to us. This does not exclude our responsibility for the hosting, maintenance or backup services we have agreed to provide.

We use reasonable care in operating the service, but no uninterrupted-availability or particular performance guarantee is given unless expressly included in your order. We communicate material planned interruptions where practicable. You must not use the service for unlawful content, spam, malware distribution, unauthorized access or activities that materially harm other systems.

Before the service ends, arrange the export or migration of your data. Service access ends with the paid coverage period unless otherwise agreed. Backups expire on their agreed rotation and are not an indefinite archive. Any assistance or additional migration charge must be agreed in advance.

6. WP Raiser licenses, updates and add-ons

Your order states the license period and number of permitted site activations. During an active license, the plan includes the updates and support described in the product offer.

After expiry, the installed plugin's permitted features that do not depend on a separate subscription continue to work, subject to compatibility with the site environment. Expiry ends access to ordinary updates and support; mandatory statutory conformity and security updates or other remedies remain unaffected. Continued compatibility with future versions of WordPress, PHP, themes or other plugins is not guaranteed.

Features sold as separate online services, subscriptions or usage credits have their own stated allowances, prices and validity periods. A plugin license does not include separately priced services unless the offer says it does. Expiry of the plugin license does not itself cancel a separately paid add-on or invalidate its remaining entitlement. An add-on may stop when its own subscription ends or its credits are exhausted, as disclosed before purchase.

Software compatibility, functionality and technical requirements are described in the product offer and documentation. Performance depends on the website, content, configuration and infrastructure; we do not promise a particular performance score or search-engine ranking. Rights granted by applicable open-source licenses remain unaffected.

7. Subscriptions and cancellation

Automatic renewal applies only when you authorize it. The price and billing interval are shown before purchase. Cancel through your account to stop future renewals, or contact us if you need help. Access, updates and support included in your plan continue until the paid period ends, unless you request earlier closure. Manually prepaid services expire unless renewed.

We notify you before a renewal price changes so you can choose whether to continue.

8. Refund policy

Hosting and subscriptions: cancelling does not refund unused time in your paid period. Consumer withdrawal and other legal refund rights described below remain available.

Project work: cancellation follows the terms of your accepted quote. Completed work and any lawful cancellation charge agreed in advance remain payable. A change of mind does not automatically entitle you to a refund, including before work starts.

Completed work and software: we do not offer change-of-mind refunds for correctly delivered work or supplied software, except where required by law. We correct defects within the agreed scope; additional work requires a separate agreement. Your statutory rights remain unaffected.

Request a refund through account support or our contact form, quoting your order or invoice. Refunds due are paid without undue delay and within 14 days of your withdrawal notice or confirmation of another refund entitlement, unless an earlier legal deadline applies. We use the original payment method unless you expressly agree otherwise, without a refund fee.

If a software entitlement is refunded or legally terminated, stop using it and remove copies where the applicable license and law require. You may still raise a valid payment dispute with your provider.

9. Consumer right of withdrawal

If you are an EU consumer and a statutory right of withdrawal applies to your purchase, you generally have 14 days from the day the contract is concluded to withdraw from it without giving a reason.

Starting during the withdrawal period

Where applicable, you may ask us to begin providing your order during the 14-day withdrawal period.

For services, if you request that performance begins during the withdrawal period and later withdraw, you may be required to pay a proportionate amount for the services already provided. If a service has been fully performed with your prior express consent and acknowledgement, you may lose your right of withdrawal.

For digital content not supplied on a tangible medium, if you expressly consent to immediate supply and acknowledge that you will lose your right of withdrawal once supply begins, your right of withdrawal ends when supply begins, provided the applicable legal requirements have been met.

Where offered at checkout, you may instead choose to wait until your withdrawal period has ended before we begin providing your order.

How to withdraw

To exercise your right of withdrawal, you must inform us of your decision before the applicable withdrawal period expires.

You can click here to send your withdrawal request, or send a clear statement of your decision to withdraw to [email protected]. You do not need to give a reason.

If you use our online withdrawal form, we will send you an acknowledgement of receipt containing the details of your withdrawal and the date and time it was submitted.

Submitting a withdrawal does not create a right of withdrawal where that right does not apply or has already been validly lost under applicable law.

Model withdrawal form

You may use the model withdrawal form below, but its use is not mandatory.

View model withdrawal form

To: WPRAISER, Peixoto Raul EI, 33 avenue Philippe-Auguste, 75011 Paris, France, [email protected]

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the supply of the following digital content (*) / for the provision of the following service (*):

Ordered on (*):

Invoice number:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

10. Corrections, statutory guarantees and malware cleanup

Report a delivery problem or defect through your account support or our contact form, with the order reference and enough detail to investigate. We address defects within the agreed scope. A commercial support period or refund restriction does not reduce a consumer's statutory conformity rights, rights relating to hidden defects where applicable, or remedies for non-performance.

30-day malware-cleanup guarantee: for 30 days after completion of the initial cleanup, we provide unlimited repeat cleanup of the same site if it becomes reinfected, including through a new vulnerability. Repeat work does not restart the 30-day period. This guarantee covers repeat cleanup, not an automatic cash refund, and does not limit statutory remedies.

We need the access necessary to investigate and clean the site. Where a persistent infection originates in third-party infrastructure we cannot access, we explain the problem and recommend remediation or migration; we cannot repair a server we are not authorized to access. The repeat-cleanup offer continues during its original period. Where we manage the hosting, we take responsibility for investigating and fixing the affected infrastructure within our control. Customers remain responsible for updates and data management unless covered by a maintenance agreement.

Legal guarantee of conformity — one-off supply of digital content or a digital service

You have two years from the supply of the digital content or digital service to invoke the legal guarantee of conformity if a lack of conformity appears. During the year following supply, you need prove only that the lack of conformity exists, not the date on which it appeared.

The legal guarantee of conformity includes an obligation to provide all updates necessary to maintain the conformity of the digital content or digital service.

Under the legal guarantee of conformity, you are entitled to have the digital content or digital service brought into conformity without undue delay after your request, free of charge and without major inconvenience to you.

You may keep the digital content or digital service and obtain a price reduction, or terminate the contract and receive a full refund in return for giving up the digital content or digital service, where:

• we refuse to bring the digital content or digital service into conformity;
• bringing it into conformity is unduly delayed;
• it cannot be brought into conformity without costs imposed on you;
• bringing it into conformity causes you major inconvenience; or
• the lack of conformity persists despite our unsuccessful attempt to bring it into conformity.

You are also entitled to a price reduction or to terminate the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination. In that case, you do not have to ask for the digital content or digital service to be brought into conformity first.

Where the lack of conformity is minor, you are entitled to terminate the contract only if the contract does not provide for payment of a price.

Any period during which the digital content or digital service is unavailable while it is being brought into conformity suspends the remaining guarantee period until compliant digital content or digital service is supplied again.

These rights arise under Articles L. 224-25-1 to L. 224-25-31 of the French Consumer Code. A professional who, in bad faith, obstructs the implementation of the legal guarantee of conformity may incur a civil fine of up to €300,000, which may be increased to 10% of average annual turnover (Article L. 242-18-1 of the French Consumer Code).

You also benefit, where applicable, from the legal guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code for two years from discovery of the defect. This guarantee entitles you to a price reduction if you keep the digital content or digital service, or to a full refund in return for giving it up. Nothing in the contract, including any WordPress licence or update term, limits these statutory rights.

Legal guarantee of conformity — continuous supply of digital content or a digital service

You are entitled to invoke the legal guarantee of conformity if a lack of conformity appears during the supply period stated in your order (monthly, annual or another expressly agreed period). During that period, you need prove only that the lack of conformity exists, not the date on which it appeared.

The legal guarantee of conformity includes an obligation to provide all updates necessary to maintain the conformity of the digital content or digital service during the supply period stated in your order (monthly, annual or another expressly agreed period).

Under the legal guarantee of conformity, you are entitled to have the digital content or digital service brought into conformity without undue delay after your request, free of charge and without major inconvenience to you.

You may keep the digital content or digital service and obtain a price reduction, or terminate the contract and receive a full refund in return for giving up the digital content or digital service, where:

• we refuse to bring the digital content or digital service into conformity;
• bringing it into conformity is unduly delayed;
• it cannot be brought into conformity without costs imposed on you;
• bringing it into conformity causes you major inconvenience; or
• the lack of conformity persists despite our unsuccessful attempt to bring it into conformity.

You are also entitled to a price reduction or to terminate the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination. In that case, you do not have to ask for the digital content or digital service to be brought into conformity first.

Where the lack of conformity is minor, you are entitled to terminate the contract only if the contract does not provide for payment of a price.

Any period during which the digital content or digital service is unavailable while it is being brought into conformity suspends the remaining guarantee period until compliant digital content or digital service is supplied again.

These rights arise under Articles L. 224-25-1 to L. 224-25-31 of the French Consumer Code. A professional who, in bad faith, obstructs the implementation of the legal guarantee of conformity may incur a civil fine of up to €300,000, which may be increased to 10% of average annual turnover (Article L. 242-18-1 of the French Consumer Code).

You also benefit, where applicable, from the legal guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code for two years from discovery of the defect. This guarantee entitles you to a price reduction if you keep the digital content or digital service, or to a full refund in return for giving it up. Nothing in the contract, including any WordPress licence or update term, limits these statutory rights.

11. Intellectual property and confidentiality

You retain ownership of your content and materials. Rights in bespoke deliverables and source code are specified in the accepted proposal and take effect after full payment. Pre-existing tools, reusable components, WP Raiser and third-party software remain subject to their respective licenses; buying a plugin license or a service does not by itself transfer ownership of those products.

Both parties use confidential information received for the project only to perform or administer the agreement, protect it with reasonable care, and disclose it only where necessary to authorized providers or where law requires. We use access credentials only for the agreed service and related security needs.

12. Responsibility, suspension and termination

We are responsible for performing the agreed services with reasonable care and skill. You must have authority to give us access to the relevant websites and data. Neither a backup recommendation nor the use of an infrastructure provider excludes responsibility that the law places on us.

We may proportionately suspend an affected service for a serious security risk, unlawful use, material breach or overdue payment. Where practicable, we give notice and a reasonable opportunity to resolve the issue; urgent protective action may be immediate. We explain the action and restore service when the reason is resolved. Ending a service does not cancel any refund or remedy owed for our failure to perform.

Neither party is responsible for a failure caused by an event qualifying as force majeure under applicable law, for as long as that event prevents performance. The affected party must notify the other and take reasonable steps to reduce the impact. Statutory termination and repayment rights remain available.

13. Upwork and other marketplaces

If you choose to hire us through Upwork, the project is contracted and billed there in US dollars under the agreed Upwork contract. Fixed-price milestones may use Upwork's funding, release and dispute procedures where available. Upwork may offer local-currency payment conversion. An Upwork engagement is separate from a direct WPRAISER purchase and does not replace rights that cannot lawfully be excluded.

For WP Raiser purchased through ThemeForest or another authorized marketplace, the product listing, applicable marketplace license, payment and refund process govern that purchase, subject to mandatory consumer law. A marketplace purchase does not automatically create a direct subscription on this website.

14. Complaints, mediation and disputes

Please first submit a written complaint through our contact form or account support, with the order reference, issue and remedy requested. We acknowledge it within one business day and work with you to resolve it. This does not prevent urgent court action or suspend legal deadlines.

Consumers have the right to access consumer mediation without a mediation charge to them under the applicable rules, following an unresolved written complaint. Mediation is voluntary for the consumer and does not remove access to the competent courts. These terms do not appoint an arbitration institution as a consumer mediator or require a consumer to accept arbitration.

15. Governing Law and Jurisdiction

French law: unless a different lawful arrangement is expressly agreed in an individual contract, these Terms, the underlying services and software supplied under them, and all related payment obligations, including any acknowledged debt or repayment arrangement covered by them, are governed by and construed in accordance with French law.

Where no valid choice of law applies and Regulation (EC) No 593/2008 (“Rome I”) governs the determination of the applicable law, its general rule for service contracts points to the service provider's habitual residence. For an individual acting in business, this means their principal place of business. WPRAISER is professionally established in France and provides services from France, so that rule generally points to French law, subject to Rome I's consumer protections and other exceptions.

Consumer protections: the choice of French law does not deprive consumers of mandatory protections under the law that would otherwise apply, including the law of their habitual residence where required.

Exclusive jurisdiction for business disputes: unless a different valid jurisdiction agreement is expressly made, the competent courts of Paris, France shall have exclusive jurisdiction over disputes arising out of or relating to these Terms, the underlying services or software, or any related acknowledged debt, repayment arrangement or payment obligation, to the extent this choice is permitted by applicable law.

Where French domestic rules on territorial jurisdiction apply, this exclusive choice applies only if both parties contracted as traders (“commerçants”) and the requirements of Article 48 of the French Code of Civil Procedure, including prominent disclosure, are satisfied. Where a jurisdiction agreement is ineffective or mandatory rules assign jurisdiction elsewhere, those rules determine the competent court.

Consumer jurisdiction: the exclusive Paris jurisdiction clause does not apply to consumers. Consumers may bring proceedings before any court available to them under applicable consumer-jurisdiction rules, including the courts of their place of residence where those rules provide. We may bring proceedings against a consumer only before a court permitted by those rules.

International Commercial Chambers: for eligible international commercial disputes, where the applicable procedural rules permit, the parties request assignment to the International Commercial Chamber of the competent Paris court, including, on an eligible appeal, the International Commercial Chamber of the Paris Court of Appeal. Assignment remains subject to the court's jurisdiction, allocation rules and applicable procedural protocol.

English-language materials: contractual documents, correspondence, technical materials and other evidence in English may be submitted without translation to the extent permitted by the applicable procedural rules and the court. This does not dispense with any required French-language procedural filings, judgments or translations ordered by the court.

European Small Claims Procedure: either party may use this procedure for qualifying cross-border civil or commercial claims not exceeding €5,000, excluding interest, expenses and disbursements, where legally available. Its eligibility and jurisdiction rules apply; this provision does not give jurisdiction to a court that would otherwise lack it.

16. Changes and contract records

The version accepted for your order governs that order. Later changes are not applied retroactively to remove existing rights. Material changes to an ongoing service are communicated in advance with any legally required cancellation option. If a provision is unenforceable, the remaining terms continue to apply to the extent permitted by law.